Refund Policy
Refund Policy for Chic Sneakers
Thank you for shopping at Chic Sneakers. We are committed to providing high-quality sneakers and excellent customer service. If you are not fully satisfied with your purchase, please review our refund policy below:
Eligibility for Refunds
1Return Window: Items must be returned within 30 days of the purchase date.
2. Condition of Items: Products must be unused, unworn, and in their original condition, including the original packaging and tags.
3. Proof of Purchase A valid receipt or order confirmation must be provided.
Non-Refundable Items
1. **Sale Items Items purchased on clearance or marked as "final sale" are not eligible for a refund.
2. Customized Products: Any personalized or custom-made sneakers are non-refundable unless defective.
Process for Refunds
1. inspection: All returned items will be inspected upon receipt. If the item does not meet the conditions outlined above, it will not be eligible for a refund.
2. Refund Method**: Refunds will be processed to the original payment method used at checkout. Please allow 5-10 business days for the refund to reflect in your account.
3.Shipping Costs**: Shipping fees are non-refundable. Customers are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.
Steps to Initiate a Refund
1. **Contact Us**: Reach out to our customer service team at chicsneakerss14@gmail.com** or call us at *302-396-8556*to request a return authorization.
2.Prepare the Return**: Securely package the item(s) and include your proof of purchase.
3.Ship the Return: Send the package to the address provided by our customer service team.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.
If you have any questions or need further assistance, please don’t hesitate to contact us at:
- **Email**: chicsneakerss14@gmail.com
- **Phone**: 302-396-8556
Thank you for choosing Chic Sneakers!
Thank you for shopping at Chic Sneakers. We are committed to providing high-quality sneakers and excellent customer service. If you are not fully satisfied with your purchase, please review our refund policy below:
Eligibility for Refunds
1Return Window: Items must be returned within 30 days of the purchase date.
2. Condition of Items: Products must be unused, unworn, and in their original condition, including the original packaging and tags.
3. Proof of Purchase A valid receipt or order confirmation must be provided.
Non-Refundable Items
1. **Sale Items Items purchased on clearance or marked as "final sale" are not eligible for a refund.
2. Customized Products: Any personalized or custom-made sneakers are non-refundable unless defective.
Process for Refunds
1. inspection: All returned items will be inspected upon receipt. If the item does not meet the conditions outlined above, it will not be eligible for a refund.
2. Refund Method**: Refunds will be processed to the original payment method used at checkout. Please allow 5-10 business days for the refund to reflect in your account.
3.Shipping Costs**: Shipping fees are non-refundable. Customers are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.
Steps to Initiate a Refund
1. **Contact Us**: Reach out to our customer service team at chicsneakerss14@gmail.com** or call us at *302-396-8556*to request a return authorization.
2.Prepare the Return**: Securely package the item(s) and include your proof of purchase.
3.Ship the Return: Send the package to the address provided by our customer service team.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.
If you have any questions or need further assistance, please don’t hesitate to contact us at:
- **Email**: chicsneakerss14@gmail.com
- **Phone**: 302-396-8556
Thank you for choosing Chic Sneakers!